All items are handmade, and therefore some small imperfections/inconsistencies (that fall within a normal range for a handmade item) may occur. Examples of these may include very small indentations in metal, slight variances in size, or other small marks, from what appears in the product image on the website. These inconsistencies in no way affect the functionality or overall aesthetic appeal of an item. Returns will not be accepted on the basis of small imperfections such as these.
Much unhappiness can be avoided by reading the description of each item carefully before purchasing, so expectations of the product are reasonable and attainable. We cannot replace items if they break or are otherwise damaged while in your possession, or with regular use. We are not liable or responsible for replacing lost earrings that fall off and get lost during use. If you lose an earring, please contact us for the option to purchase one single earring to match the lost one.
Although the material for most earring styles is extremely durable, handle pieces with care, which means that if you bend the parts, scratch the surface, or pull roughly on the components attached with jump rings, they will likely break or lose form. We will not replace items that have been damaged due to rough handling after they’re safely delivered to you.
Items have a 3-5 business day processing time since they are made to order. This does NOT include shipping time, which is an additional 2-5 days. During checkout you will have the option to choose Flat Rate Tracked Shipping, (3-6 days), or any preferred shipping method. Orders over $45 ship for free (using ground shipping).
If you are planning on a purchase for a gift, the best way to guarantee it will arrive on time is by notifying us directly before purchase. Please let us know the exact date you expect to receive an item. If we do not hear from you regarding a specific date, we cannot guarantee your purchase will arrive by a specific date.
All items are 100% made by hand in small batches. Things occasionally get backed up, especially around holidays. When an item is shipped you will always receive a confirmation email, which includes the tracking number so that the package can be tracked on its way to you.
We are not liable for the amount of time the post office takes to scan an item once dropped off, or if a package is lost by carrier service, and will not give refunds on this basis. Once an item leaves AIRI, we are not responsible for issues that may be caused by the carrier service, including delayed delivery, lost items, stolen items, etc. We will not refund or replace these items.
Returns, Refunds, and Cancellation Details
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for shipping costs for the returned item unless noted otherwise.
You can always contact us for any return question firstname.lastname@example.org.
Requests to cancel orders within 24 hours of the time of purchase will be accepted. Orders past 24 hours of placement cannot be canceled. This is the standard policy, and cannot make exceptions for cases of:
a) Failure to notify AIRI of a specific date the item is needed by, before purchase.
b) Failure to read the information on processing times, which can be found in each item description, the checkout page, and the shop policies section.
If you're unhappy with your item once it is received, please contact us immediately so the issue can be resolved.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Buyer must pay return shipping if a return is requested. If you do not contact us within three days of delivery, we cannot issue refunds, grant returns, or mail replacements.