FAQ //
How do I know if my design submission was accepted?
Starting the custom request process is quick and easy. Reach out to us via contact form, live chat, or email on our official website and we will get back to you within 1-2 days using the email you provided in your submission
What is the custom process at a glance?
Submitting your custom request is the very first step. Once we hear your design idea and all the necessary details, we will work to design an illustrated mockup to confirm we have it just right! Typically, this process takes between 1-5 days, but could be shorter or longer depending on the design desired and if any changes are requested. After the design is approved, we move forward to the last step of designing, which entails sending images of the final wired design to you in reference to size, color, and finishes/hardware. You will receive a special code to use at checkout to place an order for your custom piece.
How can I receive some help design talking though a potential design?
Let's brainstorm! You can schedule an appointment with our AIRI team to flesh out ideas. Contact us to see possible times to discuss your potential order!
What are the options for personalization?
Custom jewelry designs may range from earrings, necklace pendants, rings, and bracelets. We are able to personalize your jewelry piece in size, color, and earring post attachment if applicable, choosing from clip ons, flat earring posts, ball earring posts, ear wire hooks, flat back earring posts. We also have a variety of wire/metal types such as gold brass, 14K gold-filled, and silver stainless steel depending on your color and sensitivity preference.
Let's Chat!

