Items have a 3-5 business day processing time since they are made to order. This does NOT include shipping time, which is an additional 2-5 days. During checkout, you will have the option to choose Flat Rate Shipping (tracked), (3-6 days), or any preferred shipping method. Orders over $45 ship apply for free ground shipping. Please use SHIP45 at checkout to use this offer.
If you are planning on purchasing a gift, the best way to guarantee it will arrive on time is by notifying us directly before purchasing. If you are confident enough time has been allotted considering our processing and shipping times, you can also include a note at checkout of the exact date that the package would need to arrive, at the latest. If we do not hear from you regarding a specific date, we cannot guarantee your purchase will arrive by that day.
All items are 100% made by hand in small batches. Things occasionally get backed up, especially around holidays. When an item is shipped you will always receive a confirmation email, which includes the tracking number so that the package can be tracked on its way to you.
We are not liable for the amount of time the post office takes to scan an item once dropped off, or if a package is lost by carrier service, and will not give refunds on this basis. Once an item leaves AIRI, we are not responsible for issues that may be caused by the carrier service, including delayed delivery, lost items, stolen items, etc. We will not refund or replace these items.