Returns, Refunds, and Cancellation Details
For physical product items: We accept returns on all physical items (excluding gift cards, posters, and prints) within 14 business days. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. To start a return, you need to contact us at email@example.com. We will assist in verifying your proof of purchase via a receipt or order number. Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns are free for all AIRI Jewelry, including custom orders. For non-jewelry items that have been granted a return, you may be responsible for the shipping costs for the returned item.
We will notify you once we’ve received and inspected your return. Once the returned item is approved for a refund, you will be reimbursed via the original payment method for the order. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please contact us at firstname.lastname@example.org within 14 days of delivery if you encounter any issues with your order. If your concerns are regarding the excluded items for a return such as gift cards, posters, and prints, we still encourage you to contact us to see how we can help.
For ticketed events: We accept refunds and cancellations for ticketed events hosted and/or organized by AIRI Jewelry & Gallery for requests placed 72 hours in advance of the designated event start date and time. We reserve the right to deny refund requests that are placed day-of or day after the ticketed event, however, we encourage you to still reach out to see how we can support your concerns. Please note, we do not refund those who miss segments of the workshop due to late arrival, attendees are expected to arrive on time to receive the full workshop experience. We do not refund based on the claim of damage to clothes or personal items during the workshop. Instructors give clear guidance on how to protect your items and stow away any valuables to prevent damage.
Damages and other issues
Please inspect your order upon receipt and contact us immediately if the item received is defective, damaged, or incorrect so we can evaluate the issue and make it right. If you are unhappy with your order and would like to return your items for a full refund, please contact us within 14 days of delivery. See above for more details on the process for refunds.
Please note: All items are handmade, and therefore some small imperfections/inconsistencies (that fall within a normal range for a handmade item) may occur. Examples of these may include very small indentations in metal, slight variances in size, or other small marks, from what appears in the product image on the website. These inconsistencies in no way affect the functionality or overall aesthetic appeal of an item. Returns will not be accepted on the basis of small imperfections such as these.
Please read the description of each item carefully before purchasing, so expectations of the product are reasonable and attainable. We cannot replace items if they break or are otherwise damaged while in your possession, or with regular use. We are not liable or responsible for replacing lost earrings that fall off and get lost during use. If you lose an earring, please contact us for the option to purchase one single earring to match the lost one.
Although the material for most earring styles is extremely durable, handle pieces with care, which means that if you bend the parts, scratch the surface, or pull roughly on the components attached to jump rings, they will likely break. We will not replace items that have been damaged due to rough handling after they are safely delivered to you.
Exceptions / non-returnable items
Please get in touch within 14 days of delivery if you have questions or concerns about returns on sale items, ticketed events, or gift cards.
We will happily grant exchanges within 14 days of delivery. Please contact us first to express interest in exchanging an item. Once approved, you will be asked to return the item you have, and then prompted to make a separate purchase for the new item.
Requests to cancel orders for physical products (jewelry, apparel, posters/prints) within 24 hours of the time of purchase will be accepted. However, orders past 24 hours of placement cannot be guaranteed. This is standard policy, and it is within our right to decline a cancellation in the event of the customer failing to:
- Notify AIRI of a specific date the item is needed by, before purchase
- Read the information on processing times, which can be found in each item description, the checkout page, and the shop policies section.
If you're unhappy with your item once it is received, please contact us immediately so the issue can be resolved.
Requests to cancel an order for a ticketed event within 72 hours of the event start time will be accepted. However, any cancellation requests less than 72 hours in advance or after the event date and start time cannot be guaranteed. However, we encourage you to still reach out to see how we can support your concerns.
Please read carefully before making your purchase. In order for original pricing (displayed on our website) for a custom order to apply, the bespoke piece requested must be made with materials already stocked and provided by AIRI JEWELRY & GALLERY. Any projects that require earring posts, wires, beading, or findings not in the possession of our shop will incur additional fees to cover the time and costs for acquisition. Please note, including items not in our inventory will also extend the design process, and may delay the shipping date. Each piece of jewelry can take several days or weeks to create from start to finish, all depending on how you customize your order.
AIRI JEWELRY & GALLERY reserves the right to deny any custom or personalization requests. If needed, we can also update a custom order invoice during the design phase to reflect any incurred fees for additional materials and labor required to complete the project. Considering, the buyer can choose to cancel their custom order at any stage of the process for any reason. However, cancellations after checkout will not be accepted and the item will not be eligible for a free return.
We are not required to provide a refund for any custom orders, made as requested by client, if their mind has changed about the purchase for any reason. If a customer is not satisfied with the final design delivered to them, they can receive a free return to send the product back to us! This transaction must be confirmed with us and occur within 7 days from the date the product was received. The validity of the claim will be decided by AIRI JEWELRY & GALLERY and based on that deliberation the product may be accepted for partial store credit.